Video Audit Review

Have Cameras Installed?

Who’s Watching?

As part of it Compliance Management System (CMS) gvo3 & Associates offers an ongoing, comprehensive review of F&I videotaped transactions for dealerships that have the video recording technology in place, but do not have the capacity to review the transactions themselves on a regular basis.

The F&I videotape transaction audit is similar to the document review. A statistically significant number of transactions will be randomly selected for review. A gvo3 associate will observe and analyze the transactions looking for seven key elements.

Here are seven (7) key elements of the transaction to monitor:


  1. F&I Manager Integrity, Ethics, and Compliance
    Determine if F&I Managers are operating within acceptable standards of integrity, ethics, and compliance
  2. Menu Presentations
    Analyze the F&I menu presentation techniques compared to industry best practices and track the presentation of offering every product to every customer every time
  3. Proper Disclosures
    Monitor that the F&I Manager is making proper disclosures
  4. Conflicting Verbal Promises
    Listen for verbal promises contrary to written commitments
  5. Deceptive Trade Practices
    Check for potentially deceptive trade practices such as product bundling or stuffing, payment packing, predatory discrimination, and other bank fraud
  6. Truth in Lending Disclosures
    Confirm compliance with certain Truth in Lending disclosure requirements
  7. Potential Dealer/Lender Relation Issues
    Detect potential issues that would harm the relationship between the dealer and the lender such as credit card down payments, power booking, and straw purchases