Many auto dealership staffers who are active with the various social-media outlets hit the “send” button before they filter the message.
Feb 27, 2012
Some dealers have received a ‘Civil Investigative Demand” from the FTC that wants detailed information.
May 30, 2012
An identity thief ends up with a new car after dealership staffers do one wrong thing after another.
Jan 28, 2013
The Transportation Security Admin., car-rental agencies, and bars require valid IDs. So should dealers.
Jun 29, 2012
We’ve been told by two different Agencies de Federales that lenders will be pursued for credit discrimination. Are we listening? Have we taken corrective actions?
Jul 27, 2012
A good policy manual demonstrates to any investigative agency that you have the appropriate internal controls in place.
Aug 27, 2012
Dealers selling vehicles to military personnel need to follow a specific set of dos and don’ts.
Dec 27, 2012
Forging signatures and fudging loan-application information can get a dealer in trouble – and on a government list.
Jun 26, 2013
Lenders consider character, capacity and collateral when deciding whether to approve financing.
Jan 26, 2012
Failure to make proper disclosures to customers could become a court matter.
Nov 01, 2012
Dealers need to protect themselves against people who will say and do anything to get a freebie.
May 03, 2013
Complying with auto retailing’s rules and regulations means not cutting corners.
Nov 20, 2012
It doesn’t cut it to blame fill-in employees, rookies or “the desk” for car-deal discrepancies.
Sep 30, 2013
Use a rate matrix to lessen the chances of facing disparate-impact discrimination charges.
Aug 26, 2013
Dealers should take action if a lender puts them on notice about potential loan discrimination.
Jul 31, 2013
Threats of different natures come from ID thieves, the federal government and lenders.
May 30, 2013
Everything looked legitimate in a deal that ended with a crook buying two luxury cars.
Mar 25, 2013
Actions against the dealer-reserve system may eventually extend to other finance and insurance products.
Dec 10, 2013
If it is to happen, the change would be regulatory or statutory. And that’s peeking over the horizon.
Mar 04, 2013
A once-common dealership practice has become fodder for lawsuits.
Sep 26, 2012
Different entities pursue car dealers with an overabundance of regulations, oversight and exposure.